TL;DR: I’m a Geek, not a Nerd
Personal Life
Long story short, I am a jack of all trades. I have a passion for learning new things and always challenging myself. This comes in many forms, but most recently, it has been developing my own homelab and helping run the largest Hackerspace in the state of Colorado. Some of my recent projects have included setting up multiple servers to run services across my network (including my own router), filing taxes for our non-profit Hackerspace, and refurbishing and modernizing an old vending machine.
Outside of technology, I love traveling and visiting new places. I’ve lived on both the east coast and the rocky mountains, including where I live now in Denver, CO. I’m not much of an outdoors person, but during the summer, you can definitely find me by a lake chilling in a hammock to get away from it all.
Professional Life
As an IT professional with six years of experience, including four years in direct technical support and two years in technology operations and management, I am highly proficient in Windows Desktop/Server, MacOS, and Linux Operating Systems and hardware repairs on endpoints and servers.
As a Sr. Analyst of Business Technology Operations, I am a subject matter expert in issue triage relating to databases and reporting functionalities. I respond to major incidents impacting multiple applications and enterprise outages involving our applications. I train and support multiple employees in their daily tasks of configuration, triage, and prioritization of issues for resolution. I am also a primary resource for business, support, and product partners on application features and functionality.
I have also worked as an In-Home Computer Repair Technician and Remote Technical Support at Geek Squad. I provided hardware and software repairs for clients and small businesses on-site and performed remote software repairs on end-user machines. I have also worked as a Computer Repair Technician, performing hardware and software repairs on client computers using multiple tools and custom solutions as needed and working directly with clients to provide training and support.
I am working on my Bachelor of Information Technology with a specialty in Networking from Strayer University and hold licenses and certifications such as Apple iOS Certification, CompTIA IT Fundamentals+, and Microsoft Certified: Azure Fundamentals.